While many of us enjoy quality hotel services from the moment we check in, we often do not have the chance to thank the service staff who have contributed to making our vacations enjoyable and memorable.
In a bid to recognise their service dedication, the Singapore Kindness Movement (SKM) in collaboration with the Singapore Hotel Association (SHA) commended 97 hotel service staff from 58 hotels with the National Kindness Award – Service Gold.
Before the award ceremony, all recipients attended a one-hour workshop conducted by founder and chief facilitator of the Singapore Service Academy (SSA), Mr Manoj Sharma. During the four-part session, Sharma expounded on the different pillars of graciousness and their transformative effects within a working environment. He also shared some key learnings and best practices that can be adopted by hotels and their staff towards promoting a more gracious workforce.
“We are happy to be working with the Singapore Service Academy to promote the practice of kindness and graciousness in the service industry. Hoteliers and their staff are the first point of contact for many visitors and tourists who often form their impressions of Singapore based on the service that they receive from the hotels’ staff. Through the hour-long workshop, we seek to push the service boundaries of the hotels’ service staff.” shared Dr William Wan, General Secretary of the Singapore Kindness Movement.
Established in 1994, the National Kindness Award – Service Gold was incepted by the then Singapore Courtesy Council and Singapore Hotel Association (SHA) to recognise and reward hotel staff who have gone the extra mile in their line of duty. Over the years, it has recognised over 950 hotel staff since its inception.
For more information, please visit http://www.kindness.sg
